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Employee Engagement is critical to a number of important organizational outcomes. Further, because leaders have a strong influence on organizational climate, they also have a strong influence on both employee engagement and the outcomes of engagement. The Office of Personnel Management defines engagement as: “the employees sense of purpose that is evident in their display of dedication, persistence, and effort in their work or overall attachment to their organization and its mission.” In this workshop the presenters will discuss OPM’s definition of employee engagement as it relates to government employees, as well as factors that influence engagement (job characteristics, organizational climate, and personal characteristics), contextual factors related to engagement (organizational commitment, organizational citizenship, and motivation), and the outcomes of engagement (productivity, retention, job satisfaction, innovation, discretionary effort, and enhanced customer service). Finally, workshop participants will learn strategies and tools to help them both measure engagement and to select and develop leaders to drive engagement and assist organizations in achieving their missions.
This workshop has been approved for 2.5 continuing education credits by both SHRM and HRCI.